Privacy Policy
How the portal collects, uses, and protects citizen information
Citizen information collected through the website and mobile app is used only for municipal service delivery, lawful administration, payment processing, and official communication.
Information We Collect
We may collect personal and service-related information including name, mobile number, email address, address, property details, ownership declarations, uploaded documents, grievance details, license or permit information, and transaction references submitted through the website or mobile application.
How Information Is Used
Collected information is used to create user accounts, verify submissions, process applications, generate assessments and demands, manage payments, issue acknowledgements, communicate service updates, respond to grievances, and maintain official municipal records.
Information Collected Automatically
For security, audit, and service performance, the platform may log technical details such as IP address, browser type, device details, operating system, app usage events, timestamps, error logs, and interaction history relevant to municipal service processing.
Mobile App Permissions
The mobile app may request limited device permissions such as camera, storage or file access, notifications, and internet access where required to upload documents, capture supporting images, receive alerts, or complete service workflows.
Sharing and Disclosure
Information may be shared only with authorized municipal departments, technical service providers, payment gateways, banking partners, grievance or approval authorities, auditors, or lawfully empowered agencies where such sharing is necessary for service delivery, compliance, reconciliation, or legal obligation.
Data Security Measures
Reasonable technical and administrative safeguards are used to protect stored information. However, users are responsible for keeping passwords, OTPs, devices, and login access secure and for avoiding unauthorized sharing of account credentials.
Retention of Records
Records may be retained for statutory, administrative, audit, tax, payment reconciliation, litigation, policy review, and archival purposes, in accordance with applicable government and municipal record retention requirements.
User Rights and Corrections
Users may request correction of submitted information through the applicable service workflow, where such correction is permissible. Certain records may remain subject to departmental approval, audit trail, and legal preservation requirements.
Third-Party Services
Some workflows may involve approved third-party payment gateways, SMS providers, email delivery tools, hosting systems, or technical vendors. Such integrations are used only for operational purposes connected with municipal service delivery.
Consent and Acceptance
By using the website or mobile app, the user consents to the collection, storage, use, and lawful processing of submitted information for official service workflows. Users should not submit another person’s information without proper authority.